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Terms and Conditions

Key Services International's rates apply to all French expatriates and to all non French residents (Corsica excluded) for a maximal rental period of 180 days. The vehicle is intended for personal purpose only. All commercial usage is excluded (tour operators, tourist guide, etc.)

Your Internet Reservation

These bookings benefit from a particular fare, they are to be fully paid at the time of the reservation.

Prepaid booking requests must be confirmed as well, the online prepayment is NOT a confirmation.

Our rates include

  • Unlimited mileage.
  • The CDW and THW insurances with a reduced deductible according to the T&C of the rental-car company.
  • The PAI and WWI insurance (if contracted on booking).
  • V.A.T. 20%.
  • Oil and maintenance, with prior agreement with the rental-car company.
  • Returning and immobilization expenses for the vehicle in case of accident, with prior agreement with the “24 hours emergency service” of the rental-car company.
  • Airport and registration taxes.
  • Standard cleaning of the interior of the vehicle according to the T&C of the rental-car company.
  • The first additional driver (more 25 years old and more than a year of license).

The insurances include

  • Unlimited third-party liability, without deductible.
  • Theft, fire, glass breakage, accident, and other damages (vehicle) with a deductible according to the T&C of the rental-car company.
  • Additional insurance for the driver (in case of liable accident); and for the driver and the passengers for permanent disability or death in case of an accident with the rental-car. (If contracted on booking).
  • Medical and technical assistance 24 hours a day, 7 days a week.
  • Starting from the 14th rental day, no deductible will be charged in case of theft (vehicle), accident and other damages (vehicle) according to the T&C of the rental-car company. (except for the categories Confort and Prestige).

Our rates do NOT include

  • Extra charge for young driver (between 21 years and less 25 years), between 40€ and 60€ per day.
  • Options: baby seat, child seat, booster seat, GPS, snow equipment, etc ... (subject to availability)
  • Fuelling costs (fuel policy : full to full).
  • Local extra charge for Corsica.
  • Extra charges for pick-up or return in mountain based agencies.
  • Extra charges for pick up and return while the rental-car agency is closed.
  • Loss (theft) of the key, fuel error etc ... (see CG of the landlord on site)
  • the surcharge in case of early and / or late return to some rental companies
  • Administration fees in case of accident or offence (between 60€ and 80 €).
  • bank charges (commission, foreign currency ...)

GPS equipped categories

Attention, the categories that include a Navigation system are built-in on all vehicles. Nevertheless, in case of unavailability, the rent-a-car company reserves the right to deliver a vehicle equipped with a Portable GPS System.

Prepaid Internet Reservation

These bookings benefit from a particular fare, they are to be fully paid at the time of the reservation via our secured site.

Prepaid booking requests must be confirmed as well, the online prepayment is NOT a confirmation. In case of non-availability of the desired car category, we will refund the amount of the rent paid on our website in euros (bank charges or others at your expense)

Key Services International is a a wholesaler who operates independently from all rental-car companies. Key Services International contracted preferential prices and conditions for rental cars on the French metropolitan territory.

All booking requests, made online, by email, or by phone, will be handled and confirmed within 72 hours (96 hours if bank holiday), if conform to our T&C and availability by category, dates, hours and locations . Booking requests will be confirmed through a booking voucher/confirmation sent by email in PDF format stating the name of the main driver, the place, date, and hour of the collecting and return place of the rental car, the address and phone number of the rental-car agency(s), the vehicle category, and the standard amount of the rental car cost.
Prepaid booking requests must be confirmed as well, the online prepayment is NOT a confirmation.

IMPORTANT : The booking request must be made on the name and last name of the main driver.

To collect the rental car the main driver has to hand :

- his booking voucher/confirmation

- his passport or photo ID valid

-his original driver license valid and more than a year of license (if needed the international driver license as well) 

-his international credit card with embossed numbers showing the same name and last name figuring on the driver license (VISA / MASTERCARD / AMEX... Except DEBIT CARD, Electron, Maestro, Ecard, Prepaid etc..) for the deposit not debited (amount given by the rental company only) and the payment to the rental company (except for the payment online)

If these documents are not presented to the rental-car agency when collecting the vehicle, the rental-car agency reserves the right not to carry out the rental.
The rental is personal, non transmissible and agreed upon a pre-determined period 
(days and hours) figuring on the booking voucher/confirmation issued by Key Services International.

The main driver, as well as the additional(s) driver(s), must be aged 25 or more and have held a valid driver licence for at least one year at the moment the rental-car contract begins. However, the minimum age required to rent a car may differ depending on the category of vehicle chosen. In some cases a young driver surcharge (more 21 and less 25 : betwen 40 € and 60 € per day) may be applied according to the T&C of the rental-car company.

The cost of the rental is defined according to our pricing list, which is renewed every beginning of April. The rental cost is payable either directly online on our safeguarded web site (by VISA or Master Card) completing the booking request (and benefiting a reduction), or directly at the rental-car agency. Please note that Switch, Maestro, Delta and Electron cards are not accepted by the rental-car companies.

The reservation is valid only 1 hour after the scheduled time. For any delay (more than one hour), it will notify the renter company directly to see if he can keep the reservation.

The booking voucher/confirmation guarantees a vehicle in the chosen category. Neither models, colours, nor motorizations can be guaranteed. Preferences will be transmitted to the rental-car agency for information only.

Rental days are calculated on a 24-hours base starting from the rental car departure time. The rental-car companies allow a 29-minutes grace term. Once this delay is over an additional day at Key Services International's rates will automatically be charged.

External drops off within France (Corsica excepted) are allowed and included in our rates starting from the 3rd rental day. Rentals less than 3 days must be returned at the departure rental-car agency. The rental-car company reserves the right to charge their official rates and drop off fees in case of an external drops off before the 3rd rental day.

Rental vehicles are not covered by insurance on a boat/ferry (except for Corsica).

The countries in which the leased vehicle is allowed to travel are: Andorra, Austria, Belgium, Denmark, Spain (excluding islands and enclaves), Finland, France (including Corsica), Greece, Italy (except Prestiges cars), Norway, Portugal, Spain (excluding islands and enclaves),Sweden, Switzerland, the United Kingdom (subject to modification of the conditions of the rental company, to be verified when the vehicle is taken over).

Drops off outside of metropolitan France are allowed for certain categories and from-to Key-cities (major European Cities), with prior agreement of the rental-car company. These drops off implies an international drops off fee according to the rental-car company T&C.


All modification, extension, or cancellation must be requested to Key Services International 48 hours before the beginning/ending, on of the rental-car contract and are free of charges or directly the renter if we are closed (after 05:00 pm until 09:00 am, weekends and french public holidays).

All concellation within less than 48 hours before the delivery date a 50 € cancellation fee will be charged.


All complains must be sent by email at within 3 month of the end rental car period.

All complains must define the subject of the contestation and must be sent along with a copy of the car rental contract showing the contract and the booking number. Key Services acts as an intermediary between the renter and the rental car companies, and cannot be considered for responsible for the rental car company misdirection's. All services purchased by the renter with the rental car companies by collecting the car cannot be contested through Key Services.

Choosing Key Services

  • Unlimited mileage
  • second driver free
  • Total suppression waiver in case of an accident and theft from 14 days for major categories
  • Over 500 agencies delivery and return in France